Front-of-house (FOH) restaurant staff are responsible for customer-facing operations, including greeting guests, managing reservations, seating, taking orders, serving food and drinks, and handling payments. These roles ensure a smooth and positive dining experience for guests. 

Key Responsibilities of Front-of-House Staff:

• Order Taking and Communication:

  Taking accurate orders, communicating with the kitchen, and delivering food and beverages. 

• Payment Handling:

  Processing payments efficiently and accurately, including cash and credit cards. 

• Cleanliness and Organization:

  Maintaining a clean and organized dining area, including bussing tables and ensuring a tidy appearance. 

• Conflict Resolution:

  Addressing customer concerns and complaints with professionalism and resolving issues to the satisfaction of the customer and management. 

• Teamwork and Communication:

  Collaborating with other FOH staff and back-of-house staff to ensure smooth service. 

• Menu Knowledge:

  Understanding the menu and being able to answer customer questions about ingredients, dietary restrictions, and specials. 

• Following Procedures:

  Adhering to established procedures for order modifications, special requests, and substitutions. 

• Customer Service:

  Greeting guests warmly, assisting with seating, and providing excellent service throughout the dining experience. 

• Reservation Management:

  Managing reservations, seating guests according to preferences, and accommodating walk-ins. 

Examples of Front-of-House Positions:

• Host/Hostess: Manages reservations, seating, and guest flow. 

• Server: Takes orders, serves food and drinks, and handles payments. 

• Bartender: Prepares and serves alcoholic and non-alcoholic beverages. 

• Bus Person: Cleans tables, sets them for the next guests, and assists servers.